WW6427 - Outpatient Information Manager - (Full-time) - Monash Health, Clayton, VIC

About the role:

Our Specialist Consulting (Outpatients) team fulfils a critical role in our operations and is integral to the effective management and delivery of our services. A great opportunity is now available for a self-motivated, lateral thinker, to help us improve the patient experience we provide to our consumers.

Reporting to the Operations Director, Specialist Consulting & Health Information Services, this is a key management role. You’ll be engaging with stakeholders across the organisation to develop and design clinic templates to meet their needs, whilst also ensuring that we meet our reporting obligations to the Department of Health & Human Services (DHHS).

With a critical eye for detail, your key responsibilities will include:

The review of existing clinic management processes and procedures and the development and establishment of improvements that assist in clinic flow Leading and/or assisting in the implementation of initiatives and relevant changes consistent with Monash Health’s strategic direction and goals Provision of education and training on Department of Health & Human Services reporting requirements, policies and procedures Effectively supporting relevant key stakeholders to develop and implement solutions Involvement in key projects across Specialist Consulting


You have a demonstrated working knowledge of business processes and data entry within health services, along with experience using the iPM Patient Administration System (PAS) and Scanned Medical Record (SMR).

On a personal level, you demonstrate the following attributes:

  • A commitment to continuous improvement
  • Proven ability to work independently and use your initiative to solve problems
  • Excellent planning, organisational and time management skills
  • Well-developed communication skills, enabling you to work effectively with a range of stakeholders to facilitate solutions
  • Ability to work under pressure and deliver to tight timeframes when needed


Vicki Burton
Operations Director
Phone: 0466 016 347
Email: Vicki.Burton@monashhealth.org

Reference Number: 


Applications Close On: 
8 October 2018