Policies
Find below a list of Policies in relation to Education Services:
| Policy Name | Policy | Standard Operating Procedure |
|---|---|---|
| Training and Assessment Strategies and Practices | Policy | SOP |
| Industry Relevance | Policy | SOP |
| Learner Support Services | Policy | SOP |
| Assessment | Policy | SOP |
| Trainers and Assessors | Policy | SOP |
| Individuals Working Under Supervision of a Trainer | Policy | SOP |
| Transitioning of Training Products | Policy | SOP |
| Quality Assurance of RTO Operations | Policy | SOP |
| Issuing, Maintaining and Accepting Statements of Attainment and AQF CeCertification and Access to Records | Policy | SOP |
| Unique Student Identifier (USI) | Policy | SOP |
| Providing Accurate and Accessible Information and Advertising and Marketing | Policy | SOP |
| Learners Informed and Protected | Policy | SOP |
| Complaints and Appeals | Policy | SOP |
| Governance and Administration | Policy | SOP |
| Cooperating and Coomunicating with the VET Regulator | Policy | SOP |
| Student Management System Downtime | Policy | SOP |
| Privacy and Confidentiality | Policy | SOP |
A list of documents related to the above policies can be found below
Complaints and Appeals Flow Chart