Education Services is committed to providing a learning environment in which customer complaints are responded to in a constructive and timely manner. The timeframes will include acknowledging all genuine complaints within ten business days of receipt. The policy and procedures ensure that

• each complaint is recorded in writing
• privacy is maintained
• outcomes are recorded in writing

Complaints procedure
In the event that you have a complaint concerning any matter in relation to your training or Education Services administration or staff contact Education Services by  phone + 61 2 9887 5898    fax + 61 2 9887 5895 email      education@himaa.org.au or  mail to Locked Bag 2045 North Ryde NSW 1670 Australia.

• Complaints will be registered and forwarded for action by the Training Manager Education Services or the Compliance Officer
• If you have not received a written decision regarding the complaint within fourteen business days of registering the complaint you may contact the Compliance Officer and request information regarding external organisations which may assist you in resolving your complaint