HIM-I Volume 02 Issue 1

Guest Editorial: Change management

Mervat Abdelhak

Page: 1 - 1
The theme of this issue of the Journal is Change Management. What a perfect time it is to revisit this important subject, for change is constant in healthcare. Healthcare organisations are faced with paradigm shifts in administrative and clinical policies and processes in order to improve the quality of patient care as well as to reduce costs. New technologies are being deployed. Workflow redesign and new functional and operational procedures are being implemented. Electronic health records (EHR), meaningful use, mobile health, personal health record (PHR), personalised medicine and making the transition to I-10 are but just a few of the changes we are facing today in healthcare.

Peter who? Peter what?

Cassandra Jordan

Page: 11 - 12
Book stall discovery
Have you ever discovered a professional gem while rummaging through a book stall at a charity market? I did! In a bush town called Nelligen in the recent school holidays, I discovered another ‘bible’ for people managers and the source of this article in HIM-I. The book was titled The Peter Principle, authored by Dr Laurence J Peter and Raymond Hull. It was first published in February, 1969.

Tropical Cyclone Yasi: the role of Health Information Services during the evacuation of Cairns Base Hospital

Lisa Gardiner

Page: 13 - 14
On Thursday, 3 February 2011, Category 5 Tropical Cyclone Yasi crossed the Queensland coast near the townships of Cardwell, Tully and Mission Beach, causing widespread destruction to the surrounding areas and significant disruption to Queensland health services.

Personal Perspectives: Women in leadership: practical guidelines

Denise Meyerson

Page: 15 - 17
As Managing Director of Management Consultancy International, the author of this article consults to seriously innovative organisations such as Insurance Australia Group Limited (IAG), Telstra, Qantas and Suncorp to energise their teams and develop a positive team culture. What these organisations value in her services is her ability to use the appropriate learning methodology to drive change and to develop managers into leaders. She is particularly passionate about the Women in Management program that she developed to build a strong cohort of women who are confident in taking the next step in their career development.

Attention all managers! Do you have a 'manipulator' in your team?

Mary Casey

Page: 18 - 19
Everyone in a managerial position has an individual style when it comes to doing things such as managing their time, developing their own systems or planning and organising their workload. Styles may differ depending on a variety of factors, including personalities, experiences,
or education. Differences in style among individual managers reveal that managing can be done in a dozen different ways, all of which can work perfectly and efficiently for the manager, regardless of the industry. However, in a management role there is one set of skills that must be consistently maintained with no deviations; namely, skills relating to managing people. It is this aspect of management that is the most rigorous and stressful and the techniques to deal with these issues do not normally come naturally. They have to be learned.

Top tips to declutter your computer - and increase your productivity!

Kerri Rodley

Page: 19 - 19
Clutter on your computer greatly affects the way you work – and ultimately your productivity. A slow, sluggish computer not only slows down your day, but it can also add to your stress. It does take some time and patience to declutter the files and programs you no longer need, but if you try to spend at least 10 minutes per day on the task, you will gradually notice the positive effects as things start to speed up once more (not to mention the time saved in fi nding files).

HIMs and managing change: an historical overview

Phyllis J Watson, AM

Page: 2 - 4
Change, and managing change, both in the workplace and within the professional association, has always been an important part of the role of the medical record/health information management professional and we should not expect it to be different today or in the future.

Creating change in the health information management profession

Tathra Street

Page: 20 - 20
With health information management on the list of occupations ‘currently in demand by Australian employers’1, some might wonder what is happening in the industry to cause this profession to look beyond its borders for new health information management professionals. Perhaps it’s time to look at the profession from an outsider’s perspective. If someone was looking in on health information management from outside, what would they see? What is being said of health information management professionals? What do you find yourself saying about your colleagues? These are difficult questions, yet necessary for a sustainable industry that attracts and retains the best possible workers.

Five things science says about robust cultures: management issues

Graeme Cowan

Page: 21 - 22
After a long business career in senior management, the author of this article went through a horrendous fi ve-year battle with depression, which his psychiatrist described as the worst he had ever treated. He then went on to write the best seller Back from the Brink in 2007 and Back from the Brink Too: Helping your loved one overcome depression (SANE’s 2009 Book of the Year). He is also the author of Best Practice in Managing Mental Health in the Workplace, a board member of RUOK?Day, and the creator of the RUOK?atWork Program. He now speaks and writes around the world about how people and teams can bounce back and thrive from challenges.

Conference report: Technology in health Administration Conference, Sydney, 20-21 July 2011

Lynne Paine, Angela Randall

Page: 23 - 24
The 3rd Annual Technology in Health Administration Conference provided an informative range of presentations on the role of communication technology on modern-day health practices, around the central theme of ‘Generating knowledge through holistic processes’. The conference explored the pitfalls and challenges as well as the success and innovation of technology in health administration.

Professional profiles: Wansa Poin: my works in the fields of health information and medical informatics, for Thailand and the world

Wansa Poin

Page: 25 - 26
After graduating from the Faculty of Medicine, Chulalongkorn University, the second oldest medical school in Thailand, in 1986, I joined the Royal Thai Air-force Medical Department, where I worked as an airforce general doctor for three years. This was followed by a further three years training to be a surgeon in the Faculty of Medicine, Ramathibodi Hospital in Thailand. In 1992, I took a position as general surgeon in Thammasat University Hospital in Pathumthani, Thailand, and in 1993, became a Professor in Surgery for the Faculty of Medicine, Thammasat University, which is where I currently work.

Sallyanne Wissmann: HIMAA President

Sallyanne Wissmann

Page: 27 - 28
I have always had an interest in information management, although these days I would call it a passion rather than an interest! At the end of school I was looking at studying in the information management space, potentially as a librarian, until a close family member informed me about the health information management arena. At the conclusion of 19 years working as a Health Information Manager (HIM), this is not a decision I have regretted, but rather one that I have embraced.

Update reports: President's report

Sallyanne Wissmann

Page: 29 - 29
One of the areas of strategic focus for the Health Information Management Association of Australia (HIMAA) is positioning and advocacy. This involves informing personnel and organisations within the healthcare system of the capabilities, skills and expertise our members have, and where and how our members can and should contribute within the healthcare agenda. Opportunities for HIMAA to advocate on your behalf are increasing, which is pleasing to see.

Working harder and smarter in the HIM industry: HIMAA Vic Branch professional development seminar, May 2011

Marijke Uebergang

Page: 30 - 31
In May 2011, the Victorian branch of HIMAA facilitated a successful professional development seminar. Keynote speakers presented their personal experiences and provided informative strategies designed to improve productivity in the workplace. Linda Sorrell, Chief Executive Officer, Melbourne Health, shared some of the challenges she has experienced throughout her distinguished career, where she was able to balance her work and family responsibilities without compromising her health and wellbeing. Brendan Gardner spoke of his transition from Health Information Manager to Executive Officer at Peninsula Health. Brendan referred to the potential for further challenges created by his career aspirations, which required that he undertake additional postgraduate study in order to achieve his career goals, while at the same time also attempting to balance his work and family commitments.

NCCC Update

Jenny McNamee

Page: 31 - 31
The last quarter of 2011 has been the busiest yet for the National Casemix and Classification Centre (NCCC), with some key milestones for the project and significant achievements having being attained. The NCCC CodeXpert coding tool was released in December 2011, including the 4th errata for the 7th Ed ICD-10-AM/ACHI/ ACS. This followed a year-long development program and extensive Beta testing, which commenced in August. This tool includes some greatly improved functionality compared to the previous electronic tool, particularly with more flexible and comprehensive searching options.

Electronic prescribing systems significantly reduce prescribing errors in Australian hospitals

Johanna Westbrook

Page: 32 - 32
In the last decade Australian healthcare organisations have increased investments in clinical information systems. Electronic medication management systems (eMMS, also known as e-prescribing systems) are a core part of such systems. There are great expectations that
these systems will deliver significant safety benefits. Business cases prepared by state and national governments to support large-scale investment in clinical information systems have relied heavily upon research evidence from overseas, predominantly the United States.
Yet to date evidence regarding the effectiveness of eMMS to reduce prescribing errors has been limited.

Eulogy: Vale - Rosemary Bull

Phyllis Watson, AM and Cassandra Jordan

Page: 4 - 5
Members of HIMAA were saddened to hear that on Saturday, 29 October 2011, one of their early members, Florence Rosemary Bull, had passed away at Canterbury Hospital in Sydney.

Committed to change: The Mater Health

Mary-Ellen Vigden

Page: 6 - 8
The introduction of an electronic health record (EHR) at the Mater Health Services (MHS) Brisbane has required the formulation and implementation of a change management plan. This article explores the journey taken to prepare, engage and support the clinical workforce in the adoption of this technology.

HR Management: maintaining a motivated and productive workforce

Steve Towarnicki

Page: 9 - 10
Heathfield (n.d.) defined Human Resource Management (HRM) as ‘the function within an organisation that focuses on recruitment of, management of, and providing direction for people who work within an organisation.’ In all organisations the true Human Resource (HR) Managers are the line managers who are able to lead and manage people who report to them either directly or indirectly. The majority of Health Information Managers (HIMs) are responsible for the management of employees within their unit or department. By focusing on key HR management skills and managing within organisational policies and legislative guidelines, a skilled HIM can maintain a motivated and productive workforce.